I purchased a Certified Pre-Owned 2005 Volkswagen Jetta GLS TDI from Randy Hiley Volkswagen on August 25th 2005.

 

I took the car into North Point Volkswagen in Little Rock to have the Fuel Gauge checked out on September 2nd 2005. The service tech took me to the shop to look at the car. He asked me if I knew the car was damaged, I said no. The salesman had said it had never been wrecked and if it had been wrecked they would sell the car at wholesale.

 

The service tech at North Point showed me the fuel pump/fuel gauge sending unit had been broken. He said the only time they have seen the happen is if a car had been in a wreck. They put the car on the lift and found that the car had been repaired on the drivers side. We found bad welds, and no paint/rust protectant.

 

Hiley paid for the Fuel pump to be replaced.

 

If you look at the VW web site for certified pre-owned you'll see that it shows under the underbody tab "No sign of damage" I called the VW customer care line to see what I could do about the car. The sided with Hiley. I called Hiley VW to see what they were going to do about this.To which they said "There is nothing we can do." (general manager)

 

I have had Hiley fix a seat belt problem. And Check four wheel alignment on the car. After I argued with the general manager about all the problems with the car. I'm tired of arguing!

 

I have submitted a consumer complaint form with the Texas Attorney General's office and the Arkansas Attorney General's  office.

I have also submitted a complaint form with the Better Business Bureau.

 

What does this mean "CERTIFIED". Is it just a way to dump a not "up to snuff" car on an unsuspecting customer

I purchased a Certified Pre-Owned 2005 Volkswagen Jetta GLS TDI from Randy Hiley Volkswagen on August 25th 2005.

 

I took the car into North Point Volkswagen in Little Rock to have the Fuel Gauge checked out on September 2nd 2005. The service tech took me to the shop to look at the car. He asked me if I knew the car was damaged, I said no. The salesman had said it had never been wrecked and if it had been wrecked they would sell the car at wholesale.

 

The service tech at North Point showed me the fuel pump/fuel gauge sending unit had been broken. He said the only time they have seen the happen is if a car had been in a wreck. They put the car on the lift and found that the car had been repaired on the drivers side. We found bad welds, and no paint/rust protectant.

 

Hiley paid for the Fuel pump to be replaced.

 

If you look at the VW web site for certified pre-owned you'll see that it shows under the underbody tab "No sign of damage" I called the VW customer care line to see what I could do about the car. The sided with Hiley. I called Hiley VW to see what they were going to do about this.To which they said "There is nothing we can do." (general manager)

 

I have had Hiley fix a seat belt problem. And Check four wheel alignment on the car. After I argued with the general manager about all the problems with the car. I'm tired of arguing!

 

I have submitted a consumer complaint form with the Texas Attorney General's office and the Arkansas Attorney General's  office.

I have also submitted a complaint form with the Better Business Bureau.

 

What does this mean "CERTIFIED". Is it just a way to dump a not "up to snuff" car on an unsuspecting customer